Cancelling a booking and refunds
Every booking can be cancelled free within 24 hours when check-in is a week or more away. After that, the host's policy applies.
The 24-hour grace period
You can cancel any booking free of charge within 24 hours of making it, as long as check-in is 7 or more days away. This applies to every listing, whatever the host's policy.
After that, the host's policy applies
Each listing shows one of three policies before you book.
- Flexible: full refund if you cancel at least 24 hours before check-in.
- Moderate: full refund up to 7 days before check-in, then a 50% refund.
- Strict: full refund up to 30 days before check-in. After that, no refund.
The service fee is refunded in the same proportion as the accommodation. Any state levy is refunded in full when the stay does not go ahead.
If the host cancels
If a host cancels a confirmed booking you receive a full refund, including the service fee and any levy, and we help you find somewhere else.
Changing dates
Ask the host through your booking. If they agree, the price is recalculated for the new dates at the rates that applied when you first booked. If the new dates cost less, the difference is refunded.
Need help?
Contact us with your booking reference and we will sort it out.