Privacy policy
OzGetaways Pty Ltd handles personal information in line with the Australian Privacy Principles. This page is a placeholder while the full policy is finalised; it describes what we do today.
What we collect
- Your name, email address and, for hosts, an optional mobile number when you create an account or join the early-access list.
- If you sign in with Google (or Apple), the name, email address and profile photo that Google (or Apple) shares with us. We use them to create and show your account, and nothing else.
- If you sign in or confirm your account with your mobile, your mobile number. We use it to send you login codes and, if you ask, booking updates.
- Listing details a host provides, including the property address, photos and registration number where a state requires one.
- Booking details, messages between guests and hosts, and reviews.
- Technical information such as your device, browser and the pages you visit, used to keep the service working and secure.
- Anonymous counts of how often each listing is seen in search, viewed, saved and checked for dates, shown to its host as totals per hour. We never record who viewed a listing: unique views use a scrambled code that changes every day and is deleted within 48 hours.
Advertising cookies and pixels
When you first visit, we keep a small cookie of our own that notes how you found us (for example the ad you clicked and the website that sent you) for up to 90 days. If you create an account, we save that note with it so we know which ads work. When we advertise on Facebook, Instagram or Google, their pixels may also run on our home page, sign-up and listing pages: they tell Meta or Google that someone visited, created an account or started a listing, so they can measure and show our ads. They do not receive your name, email or listing details from us. You can opt out of personalised ads in your Facebook ad preferences and Google My Ad Center, or block or clear cookies in your browser; the site works the same without them.
How we use it
To run bookings and payments, show hosts and guests the details they need for a stay, send account and booking emails, prevent fraud, and improve the service. A host never sees a guest’s payment details, and a guest sees a property’s exact address only once a booking is confirmed.
Login codes and where your data is kept
Login codes by SMS or WhatsApp are sent by Twilio (and, for WhatsApp, delivered through Meta’s WhatsApp service), who receive your mobile number only to deliver the code. Our database and sign-in service is Supabase, hosted in Sydney, Australia. We handle your information in line with the Australian Privacy Principles.
Who we share it with
Service providers who help us run OzGetaways (hosting, email, payments), the host or guest on the other side of your booking, and anyone the law requires. We never sell personal information.
Your data
Download it. In Account, Privacy and data, choose Download my data. You get one file with your profile, bookings, listings, the messages you sent, reviews, trips, saved stays, email preferences, support requests and reports. It is ready straight away.
Correct it. Change your name, photo and phone in your profile, and your email and password in settings. For anything else, email us and we will fix it.
Delete your account. Also in Privacy and data. We remove your name, phone number, photo, saved stays, trips and email preferences, take down your listings and delete your login. We keep booking, payment, refund and payout records, because tax law requires us to keep them for five years and consumer law may need them if something is disputed; they stay on file without your contact details, under “Former member”. Reviews and messages you wrote stay without your name, because they are part of someone else’s stay. You cannot close your account while a paid stay is still ahead of you or while we still owe you a payout; the page tells you what is in the way.
Unsubscribe. Every marketing, reminder and tips email has a one-click unsubscribe link. Booking emails and messages always arrive, because they are part of a booking.
Your choices
You can update your details in your account, unsubscribe from marketing emails at any time, and ask us to access or correct your information by emailing admin@ozgetaways.com.au. See also our terms of use.