Accessibility

What we aim for

Our target is the Web Content Accessibility Guidelines (WCAG) 2.2 at level AA across the site and, later, the app. We check new pages with a keyboard, with a screen reader, at 200% zoom and on a 360px wide phone. We have not had an independent audit yet; when we do, we will publish what it finds here.

What we have built in

• Every control works with a keyboard, with one clear focus ring everywhere.
• Our date pickers, dropdowns and dialogs are labelled for screen readers and announce what changes.
• Buttons and links are at least 44 pixels tall, and form text is 16 pixels so phones do not zoom unexpectedly.
• Text and controls meet colour contrast guidelines, and colour is never the only signal: badges carry words and bars carry numbers.
• Animation is short and only on open, close and hover, and switches off when your device asks for reduced motion.
• Images have text alternatives; decorative ones are hidden from screen readers.
• Emails come with a plain-text version.

What is not there yet

We would rather tell you than have you find out:

• The map on search results is harder to use with a screen reader. The same stays are always listed as text beside it.
• Walkthrough videos are made by hosts and may not have captions yet. The listing’s description and photos cover the same ground.
• The illustrated home map is visual; the room list and features beside it carry the same information as text.

Accessible stays

Hosts can list access features such as step-free entry, a roll-in shower or grab rails. We ask for a photo of each feature, so you can judge it for yourself, and a listing is only described as accessible when it meets the full set of features, not just one.

If you need something specific, message the host before you book. If a place was listed with a feature that was not there, that is covered by the GetawayShield™ guarantee as a place that is not as described.

Tell us about a barrier

This statement was last reviewed on 26 September 2026.