Standards

Accurate

• Photos are of this property, as it is now, without edits that change what a guest will find.
• The description, the number of bedrooms, beds and bathrooms, and the guest limit match the place.
• Every amenity listed is there and working. If the pool is closed for winter or the spa is out of action, the listing says so.
• The map location and the suburb are right. Guests see an approximate location until the booking is confirmed.
• Access features are listed only when they are really there, with a photo that shows them.

Legal

• You are allowed to let the property: you own it or have the owner’s written permission, and strata or council rules allow short stays.
• Where your state or council requires a short-stay registration number (for example NSW and WA), it is on the listing before it goes live.
• You follow your state’s rules on smoke alarms, pool barriers and any short-stay levy.

Safe

• Working smoke alarms, and pool and spa barriers that meet your state’s rules.
• A first aid kit and a fire blanket or extinguisher that guests can find.
• No cameras or recording devices inside the home. Outdoor cameras are shown on the listing.
• Anything a guest should know before booking is disclosed: steep stairs, unfenced water, a working farm, livestock, a long dirt road.

Clean and ready

• Clean at every check-in, with fresh linen and towels where the listing includes them.
• The basics the listing promises are there: toilet paper, soap, a working kitchen if it has one.
• Check-in details that work: codes, keys and lockboxes tested, directions clear.

Honestly priced

• Guests see the total price upfront. Everything the stay costs is in the listing: the nightly rate and any cleaning fee. No bond is taken; damage goes through a GetawayShield claim.
• No extra charges asked for at the door or after the stay, and no payments outside OzGetaways.
• The cancellation policy on the listing is the one you honour.

Responsive and fair

• Reply to booking requests within 24 hours, and to guests during a stay as quickly as you can.
• Honour confirmed bookings. A host cancellation leaves a guest stranded, so we take repeated cancellations seriously.
• Welcome every guest regardless of race, religion, disability, sex, sexuality, gender identity, age or family status, within the law.
• Reviews are honest. Never ask for a good review in return for anything, and never pressure a guest about their review.

Founding Host listings

On top of everything above, a listing qualifies for the Founding Host offer with:

• A valid state short-stay registration number where one is required (for example NSW STRA).
• At least 8 photos.
• At least 60 open nights in the next 12 months.

Founding Host places go to the first 2,500 qualifying properties. Founding Hosts pay 0% host fees on every booking made from launch day, 30 November 2026, to 29 November 2031, guaranteed for those 5 years. We cover card fees. Details are on Fees.

What we ask of guests

• Treat the home as you would want yours treated, and leave it as you found it.
• Stick to the number of guests booked and the house rules, including any rules on parties, pets and noise.
• Be a good neighbour: quiet at night, and park where the host asks.
• Tell the host straight away if something breaks. Accidents happen; hiding them causes the trouble.
• Keep bookings, payments and messages on OzGetaways.

When a standard is not met

1. We talk to you firstMost things are an oversight. We explain what is wrong and how to fix it.
2. We may pause the listingIf guests could be affected, the listing is hidden from search until it is fixed. Existing bookings are looked after under the GetawayShield™ guarantee.
3. We remove what cannot staySerious or repeated breaches, anything unsafe, discrimination or fraud can lead to the listing or the account being removed.